We purchased a new bed a few weeks ago because our old bed had the tell-tale divots on each side of just being a ‘junk’ bed we’d had for too long. Did I mention the “a few weeks ago” part? Ya. well, the NEW bed is already showing signs of divots. (Seriously, I’m overweight, but geez – not enough to kill a bed in just a few weeks!!!) And both of us have been waking up with sore backs. And we bought it at one of those real mattress places.
When we bought it, we were assured that if we weren’t 100% happy, they’d be more than happy to exchange it as long as it was before 21 days had gone by. We’re still inside the 21 days, so Mike went to investigate. Ya. They’re more than happy to “exchange” it … but it’s going to cost us about 1/2 what we originally paid to do it. And there’s no guarantee that the new mattress will be any better. And I don’t think we’d be able to exchange the second one if IT isn’t any better.
We’re going in on Monday to see what they can do for us…keep your fingers crossed that they’ll be like “Oh, wait…THAT isn’t supposed to happen…you must have gotten a lemon. Here’s your new mattress for free!” mmmhmmm.
**updated with pictures**
I just thought I’d show a sample of what I’m talking about.
Nothing looks too bad here…
My Laptop IN the divot
Until I happen to push it a little to the center of the bed…
My laptop if I put it a bit toward the middle
My laptop starts sliding off the Laplander!!
Filed under: venting | Tagged: customer service, new mattress, old mattress, sore back | 10 Comments »
The Zimmer Zoo 