Remember the post about my stupid bed? Mike and I went back to the store yesterday to see what we could do.
I showed the sales guy the pictures I took (see previous Bed post), and his eyes nearly bugged out of his head. His first reaction was that we should call the 1-800 number to ask about the warranty and have an inspector come to the house to check out the mattress…which is fine – except that yesterday was day *20* of that 21 day time-period where they’d exchange the mattress…what happens if the inspector comes out and says “ya, that’s just normal wear and tear” …? Would we be SOL?
Well, we must have had someone smiling down on us because the district sales manager just happened to be in the store. He was super nice! He made a few phone calls and BAM! We’re getting a replacement mattress tomorrow. *NO* fees! Woot!!
Oh, and if the NEW new mattress starts to sag, we’re to immediately call the 1-800 number and they’ll know to replace the box springs. For free.
Thank you, Sleepy’s!! 🙂
Filed under: house, me | Tagged: GREAT customer service, mattress, Sleepy's | 6 Comments »
The Zimmer Zoo 