The Zimmer Zoo

In an effort to save a little money, we’re in the process of changing internet/cable/phone bundle providers. (Sorry Jon!) While talking with Mike last night, he mentioned our new phone number. So I asked if he had remembered to request that it be unlisted. Oops…

Part of the reason for unlisting it is that we never use the thing. It’s hooked up to our FAX machine, so we never answer it. What’s the point of listing it if it will just frustrate people because we never answer it? However, the biggest reason I’d like for it to be unlisted is this blog. I use our real names, so if we have a listed phone number it would be super easy to “come get us” – a little scary if you ask me…

So Mike called them back this morning to make the request. Their reply? “Sure! $4.99 a month and we’d be happy to do that for you.” What??? I’ve never had to pay to keep my phone unlisted! Mike looks at me with those “ahhh…what do I do??” eyes (the good man knows when his wife is upset 😉 ).

So I took the phone and had the following conversation:

Me: (Obviously pissed upset) I’ve never had to pay for this before.
Customer Service: There’s always been a fee – even I pay it.
Me: Maybe through YOU guys, but no one else has ever charged me. It’s ridiculous that I have to pay for my own personal safety!
CS: Well…we can remove your address.
Me: Do I have to pay for that?
CS: No, that’s free.
Me: (thinking, “And you didn’t mention this before because…?”) Yes, that’s what we’d like.
CS: Do you want your town removed as well?
Me: (thinking, “Seriously, you really have to ask me that?”) Yes.
CS: Let me put you on hold.

So…our phone number is listed, but apparently our address will be left off. Geeez.

Filed under: venting | Tagged: customer service, unlisted number | 9 Comments »